Benchmarking of rail transport service performance through DEA for Indian railways

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Benchmarking of rail transport service performance through DEA for Indian railways

© Emerald Group Publishing Limited. Purpose - Railway transport being a "service" is provided in a space and time dimension. Providing a better quality of service requires higher inputs, so evaluating the performance without these considerations would give a biased result. The purpose...

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Bibliographic Details
Main Authors:	Sharma, M.G., Debnath, R.M., Oloruntoba, Richard, Sharma, S.M.
Format:	Journal Article
Language:	English
Published:	EMERALD GROUP PUBLISHING LTD 2016
Subjects:	Social Sciences Management Business & Economics Customer services quality Asia Transportation management DATA ENVELOPMENT ANALYSIS PUBLIC TRANSPORT EFFICIENCY MEASUREMENT TECHNICAL EFFICIENCY TRANSIT PERFORMANCE AIRPORT EFFICIENCY QUALITY PRODUCTIVITY SATISFACTION SYSTEMS
Online Access:	http://hdl.handle.net/20.500.11937/81841

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