Benchmarking of rail transport service performance through DEA for Indian railways

Benchmarking of rail transport service performance through DEA for Indian railways

© Emerald Group Publishing Limited. Purpose - Railway transport being a "service" is provided in a space and time dimension. Providing a better quality of service requires higher inputs, so evaluating the performance without these considerations would give a biased result. The purpose...

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Bibliographic Details
Main Authors: Sharma, M.G., Debnath, R.M., Oloruntoba, Richard, Sharma, S.M.
Format: Journal Article
Language:English
Published: EMERALD GROUP PUBLISHING LTD 2016
Subjects:
Social Sciences
Management
Business & Economics
Customer services quality
Asia
Transportation management
DATA ENVELOPMENT ANALYSIS
PUBLIC TRANSPORT
EFFICIENCY MEASUREMENT
TECHNICAL EFFICIENCY
TRANSIT PERFORMANCE
AIRPORT EFFICIENCY
QUALITY
PRODUCTIVITY
SATISFACTION
SYSTEMS
Online Access:http://hdl.handle.net/20.500.11937/81841

Internet

http://hdl.handle.net/20.500.11937/81841

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