Customer engagement and relationships in multi-actor service ecosystems

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Customer engagement and relationships in multi-actor service ecosystems

With the growing realization that most service ecosystems consist of interactions among multiple participants, including customers, employees, and others, there are increasing calls for research on the interdependent nature of customer engagements and relationships in multi-actor service ecosystems....

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Bibliographic Details
Main Authors:	Sharma, Piyush, Jain, Kokil, Kingshott, Russel, Ueno, Akiko
Format:	Journal Article
Published:	Elsevier 2020
Online Access:	http://hdl.handle.net/20.500.11937/80193

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