Customer engagement and relationships in multi-actor service ecosystems
With the growing realization that most service ecosystems consist of interactions among multiple participants, including customers, employees, and others, there are increasing calls for research on the interdependent nature of customer engagements and relationships in multi-actor service ecosystems....
| Main Authors: | , , , |
|---|---|
| Format: | Journal Article |
| Published: |
Elsevier
2020
|
| Online Access: | http://hdl.handle.net/20.500.11937/80193 |