Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge

QR Code

Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge

Bibliographic Details
Main Authors:	Asokan, Aswathy Ajitha, Sharma, Piyush, Kaur, Arshinder, Kingshott, Russel
Format:	Conference Paper
Published:	2020
Online Access:	http://hdl.handle.net/20.500.11937/78263

Similar Items

Role of task-related affective well-being in customer participation
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

To do or not to do? Exploring the focal role of affective well‐being in customer participation
by: Asokan, Aswathy, et al.
Published: (2019)

Mediating role of task-related affective well-being in the influence of customer participation via self-service technologies on service outcomes
by: Asokan Ajitha, Aswathy
Published: (2020)

Customer participation and service outcomes: Mediating role of task-related affective well-being
by: Asokan, A., et al.
Published: (2018)

Managerial well-being and performance: An integrative framework
by: Redden, Fabian Agnelo, et al.
Published: (2021)

Customer expectations from luxury services: towards a conceptual framework
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

Customer Expectations From Luxury Services – A Zone of Tolerance Perspective
by: Sharma, Piyush, et al.
Published: (2024)

Front-Line Service Roles Engagement and Subjective Well-being of Socially-Disadvantaged Employees
by: Garvey, D., et al.
Published: (2018)

Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
by: Sharma, Piyush, et al.
Published: (2019)

Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
by: Sharma, Piyush, et al.
Published: (2016)

Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020)

Impact of Engagement in Front-Line Service Roles on the Subjective Well-being of Indigenous Employees
by: Kingshott, Russel, et al.
Published: (2017)

Work-from-home (WFH) during COVID-19 Pandemic–A netnographic investigation using Twitter data
by: Daneshfar, Zahra, et al.
Published: (2022)

Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
by: Gaur, S., et al.
Published: (2017)

Intercultural service encounters (ICSE): an extended framework and empirical validation
by: Sharma, Piyush, et al.
Published: (2012)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2016)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2017)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2017)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2017)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2018)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2018)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2018)

Intercultural Service Encounters (ICSEs): Challenges and Opportunities
by: Sharma, Piyush
Published: (2018)

Challenges and Opportunities in Intercultural Service Encounters (ICSEs) Research
by: Sharma, Piyush
Published: (2017)

Navigating inter-cultural experiences [NICE] in B2B relationships: New insights and future research directions
by: Kingshott, Russel, et al.
Published: (2024)

Looking Beyond Workforce Diversity: Towards a Theory of Workplace Complexity
by: Sharma, Piyush, et al.
Published: (2017)

Intercultural service encounters: Cross-cultural interactions and service quality
by: Sharma, Piyush
Published: (2018)

Impact of role stressors on the affective well‐being and contextual performance of managers in non‐government organizations
by: Sharma, Piyush
Published: (2018)

Empirical psychology encounters spirituality
by: Shahab, Syed Alwi
Published: (2009)

Joyful Encounters: Learning to Play Well with Machines
by: Sandry, Eleanor, et al.
Published: (2021)

Impact of Personal Cultural Orientations on Intercultural Service Encounters
by: Sharma, Piyush, et al.
Published: (2015)

Role of Personal Cultural Orientations in Intercultural Service Encounters
by: Sharma, Piyush, et al.
Published: (2016)

Role of Personal Cultural Orientations in Intercultural Service Encounters
by: Sharma, Piyush, et al.
Published: (2016)

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Empirical contributions of the past in assessing multidimensional well-being
by: Myers, N., et al.
Published: (2014)

Service role and outcome as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks
by: Kingshott, Russel, et al.
Published: (2018)

Determinants of mental health in the workplace
by: Hosie, P., et al.
Published: (2017)

Business continuity capabilities and business model innovation by SMEs in a turbulent external environment: Towards an integrative conceptual model
by: Brillyanes, Sanawiri, et al.
Published: (2022)

Cannot write session to /tmp/vufind_sessions/sess_jt2umjkqan1e83tgr645pqv5ig