Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge

Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge

Bibliographic Details
Main Authors: Asokan, Aswathy Ajitha, Sharma, Piyush, Kaur, Arshinder, Kingshott, Russel
Format: Conference Paper
Published: 2020
Online Access:http://hdl.handle.net/20.500.11937/78263

Internet

http://hdl.handle.net/20.500.11937/78263

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