Demystifying Adaptive Selling – Exploring Salesperson Attributes and Service Behaviors
Services organizations face ever-increasing customer demands and competition, especially in face-to-face retail sales encounters, hence it is extremely important to ‘recruit the right kind’ of salespeople and give them the ‘right kind of training’ to better serve and satisfy their customers. However...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Conference Paper |
| Published: |
2015
|
| Online Access: | http://hdl.handle.net/20.500.11937/75116 |