Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia

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Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia

Prior research shows a mixed response from shoppers to the use of self-service technologies (SST) in the retail sector, which includes both machine assisted (on-site) and electronic (offsite) services. For example, SCMs were first introduced in both UK and Australia about a decade back by major s...

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Bibliographic Details
Main Authors:	Ueno, A., Sharma, Piyush, Kingshott, Russel
Format:	Conference Paper
Published:	2017
Online Access:	http://hdl.handle.net/20.500.11937/75100

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