Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
Prior research shows a mixed response from shoppers to the use of self-service technologies (SST) in the retail sector, which includes both machine assisted (on-site) and electronic (offsite) services. For example, SCMs were first introduced in both UK and Australia about a decade back by major s...
| Main Authors: | , , |
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| Format: | Conference Paper |
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2017
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| Online Access: | http://hdl.handle.net/20.500.11937/75100 |