What do Airbnb users care about? An analysis of online review comments
This study investigates the attributes that influence Airbnb users’ experiences by analysing a “big data” set of online review comments through the process of text mining and sentiment analysis. Findings reveal that Airbnb users tend to evaluate their experience based on a frame of reference derived...
| Main Authors: | , |
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| Format: | Journal Article |
| Published: |
Pergamon
2019
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| Online Access: | http://hdl.handle.net/20.500.11937/73970 |