Customer participation and service outcomes: Mediating role of task-related affective well-being
This paper contributes to transformative service research by drawing on self-determination, elicitation of emotions framework, and feelings-as-information theories to explore how customer participation, task-related affective well-being, customer knowledge, task complexity, and service outcomes rela...
| Main Authors: | , , , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing
2018
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| Online Access: | http://hdl.handle.net/20.500.11937/73862 |