Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective

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Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective

Purpose: The purpose of this paper is to examine the impact of service separation on the ability of service firms to build and maintain customer relationships, by exploring the differences in the strength of interrelationships among key relational constructs between separated and unseparated service...

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Bibliographic Details
Main Authors:	Alhathal, F., Sharma, Piyush, Kingshott, Russel
Format:	Journal Article
Published:	Emerald Group Publishing 2018
Online Access:	http://hdl.handle.net/20.500.11937/73770

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