Going keyless for a seamless experience: Insights from a unified hotel access control system

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Going keyless for a seamless experience: Insights from a unified hotel access control system

© 2018 Elsevier Ltd Service providers are increasingly searching for new and innovative ways of providing customers with a seamless experience in the service environment. This paper used an engineering approach to service systems development and a model of technology acceptance as a conceptual lens...

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Bibliographic Details
Main Authors:	Lim, W., Teh, P., Ahmed, P., Cheong, S., Ling, Huo Chong, Yap, W.
Format:	Journal Article
Published:	Pergamon 2018
Online Access:	http://hdl.handle.net/20.500.11937/72929

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