Going keyless for a seamless experience: Insights from a unified hotel access control system
© 2018 Elsevier Ltd Service providers are increasingly searching for new and innovative ways of providing customers with a seamless experience in the service environment. This paper used an engineering approach to service systems development and a model of technology acceptance as a conceptual lens...
| Main Authors: | , , , , , |
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| Format: | Journal Article |
| Published: |
Pergamon
2018
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| Online Access: | http://hdl.handle.net/20.500.11937/72929 |