Intercultural service encounters: Cross-cultural interactions and service quality

Intercultural service encounters: Cross-cultural interactions and service quality

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses div...

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Bibliographic Details
Main Author: Sharma, Piyush
Format: Book
Published: 2018
Online Access:http://hdl.handle.net/20.500.11937/72443

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