Intercultural service encounters: Cross-cultural interactions and service quality
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses div...
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| Format: | Book |
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2018
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| Online Access: | http://hdl.handle.net/20.500.11937/72443 |