Client satisfaction as a driver of quality improvement in services for older people: A Western Australian case study

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Client satisfaction as a driver of quality improvement in services for older people: A Western Australian case study

This paper aims to describe a practical example of the use of adapted versions of a resident satisfaction questionnaire for quality improvement purposes in a large aged care service organisation. Residential care and home care questionnaires each covered 11 aspects, the 'housing' questionn...

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Bibliographic Details
Main Authors:	Boldy, Duncan, Davison, M., Duggan, Ravani
Format:	Journal Article
Published:	Blackwell Publishing 2015
Online Access:	http://hdl.handle.net/20.500.11937/7202

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