Client satisfaction as a driver of quality improvement in services for older people: A Western Australian case study
This paper aims to describe a practical example of the use of adapted versions of a resident satisfaction questionnaire for quality improvement purposes in a large aged care service organisation. Residential care and home care questionnaires each covered 11 aspects, the 'housing' questionn...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Blackwell Publishing
2015
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| Online Access: | http://hdl.handle.net/20.500.11937/7202 |