Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India
The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the posi...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
Curtin University
2018
|
| Online Access: | http://hdl.handle.net/20.500.11937/69389 |
| _version_ | 1848762037723725824 |
|---|---|
| author | Penter, Kevan John |
| author_facet | Penter, Kevan John |
| author_sort | Penter, Kevan John |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level. |
| first_indexed | 2025-11-14T10:41:12Z |
| format | Thesis |
| id | curtin-20.500.11937-69389 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:41:12Z |
| publishDate | 2018 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-693892018-08-03T01:58:10Z Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India Penter, Kevan John The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level. 2018 Thesis http://hdl.handle.net/20.500.11937/69389 Curtin University fulltext |
| spellingShingle | Penter, Kevan John Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title_full | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title_fullStr | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title_full_unstemmed | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title_short | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India |
| title_sort | offshore business processing outsourcing by australian enterprises to service providers located in india |
| url | http://hdl.handle.net/20.500.11937/69389 |