High Performance Work Systems and Employee Outcomes in Indian Call Centres: A Mediation Approach

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High Performance Work Systems and Employee Outcomes in Indian Call Centres: A Mediation Approach

Purpose: The purpose of this paper is to empirically examine the relationships between high-performance work systems (HPWSs) and four employee outcomes – job satisfaction, employee engagement, presenteeism and well-being – in Indian call centres. Design/methodology/approach: A path model is develope...

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Bibliographic Details
Main Authors:	Ananthram, Subra, Xerri, M., Teo, S., Connell, J.
Format:	Journal Article
Published:	Emerald 2018
Online Access:	http://hdl.handle.net/20.500.11937/66498

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