High Performance Work Systems and Employee Outcomes in Indian Call Centres: A Mediation Approach
Purpose: The purpose of this paper is to empirically examine the relationships between high-performance work systems (HPWSs) and four employee outcomes – job satisfaction, employee engagement, presenteeism and well-being – in Indian call centres. Design/methodology/approach: A path model is develope...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Emerald
2018
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| Online Access: | http://hdl.handle.net/20.500.11937/66498 |