APA (7th ed.) Citation

Laksamana, P., Wong, D., Kingshott, R., Muchtar, F., & Bogomolova, S. (2012). Trust and Retention in Premium Banking Services: Does Switching Costs Matter? Australian and New Zealand Marketing Academy.

Chicago Style (17th ed.) Citation

Laksamana, Patria, David Wong, Russel Kingshott, Fatimah Muchtar, and Svetlana Bogomolova. Trust and Retention in Premium Banking Services: Does Switching Costs Matter? Australian and New Zealand Marketing Academy, 2012.

MLA (9th ed.) Citation

Laksamana, Patria, et al. Trust and Retention in Premium Banking Services: Does Switching Costs Matter? Australian and New Zealand Marketing Academy, 2012.