Exploring the effects of perceived service provider sincerity on consumers’ emotional state and satisfaction during travel service consumption

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Exploring the effects of perceived service provider sincerity on consumers’ emotional state and satisfaction during travel service consumption

A holistic approach to satisfaction and its effects seems to be particularly important in high-affect, high-involvement, and extended duration services such as those offered by many travel and tourism providers. This means understanding the complexities of service provision and its processes. Cons...

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Bibliographic Details
Main Authors:	Gountas, Sandra, Mavondo, F., Ewing, M., Gountas, J.
Format:	Journal Article
Published:	Cognizant Communication Corporation 2011
Subjects:	Service providers Emotions Satisfaction Consumers Sincerity
Online Access:	http://hdl.handle.net/20.500.11937/62578

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