Ferguson, G., & Phau, I. (2012). A cross-national investigation of university students' complaining behaviour and attitudes to complaining. Emerald Group Publishing Limited.
Chicago Style (17th ed.) CitationFerguson, Graham, and Ian Phau. A Cross-national Investigation of University Students' Complaining Behaviour and Attitudes to Complaining. Emerald Group Publishing Limited, 2012.
MLA (9th ed.) CitationFerguson, Graham, and Ian Phau. A Cross-national Investigation of University Students' Complaining Behaviour and Attitudes to Complaining. Emerald Group Publishing Limited, 2012.
Warning: These citations may not always be 100% accurate.