A cross-national investigation of university students' complaining behaviour and attitudes to complaining
Purpose – The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in their propensity to complain and attitudes to complaining. Design/methodology/approach – A self-administered questionnaire was designed using established scales to assess respondent...
| Main Authors: | , |
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| Format: | Journal Article |
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Emerald Group Publishing Limited
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/62004 |