Key issues for bank-customer commitment and trust in an e-banking era

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Key issues for bank-customer commitment and trust in an e-banking era

The competitive structure of the banking sector has evolved, and is now characterised by greater scope of competition from online banks, increased spatial distance brought about by the use of e-banking, a situation of near “perfect information” brought about by greater information sharing on web for...

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Bibliographic Details
Main Authors:	Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah
Other Authors:	C. K. Farn
Format:	Conference Paper
Published:	Electronic Business Management Society 2011
Subjects:	Commitment social bonds trust switching costs online banking e-banking
Online Access:	http://hdl.handle.net/20.500.11937/61853

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