Key issues for bank-customer commitment and trust in an e-banking era
The competitive structure of the banking sector has evolved, and is now characterised by greater scope of competition from online banks, increased spatial distance brought about by the use of e-banking, a situation of near “perfect information” brought about by greater information sharing on web for...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Conference Paper |
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Electronic Business Management Society
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/61853 |