A model to select processes for IT service management improvement

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A model to select processes for IT service management improvement

IT organisations are continually seeking improvements in managing IT service management processes. The selection of relevant processes to improve is one of the most crucial initial decisions to make in service improvement projects. In this paper, we focus on developing a process selection decision...

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Bibliographic Details
Main Authors:	Shrestha, A., Cater-Steel, A., Tan, Wui-Gee, Toleman, M.
Format:	Conference Paper
Published:	Deakin University 2012
Online Access:	https://core.ac.uk/download/pdf/11049787.pdf http://hdl.handle.net/20.500.11937/59337

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