A model to select processes for IT service management improvement
IT organisations are continually seeking improvements in managing IT service management processes. The selection of relevant processes to improve is one of the most crucial initial decisions to make in service improvement projects. In this paper, we focus on developing a process selection decision...
| Main Authors: | , , , |
|---|---|
| Format: | Conference Paper |
| Published: |
Deakin University
2012
|
| Online Access: | https://core.ac.uk/download/pdf/11049787.pdf http://hdl.handle.net/20.500.11937/59337 |