Shrestha, A., Cater-Steel, A., Tan, W., & Toleman, M. (2012). A model to select processes for IT service management improvement. Deakin University.
Chicago Style (17th ed.) CitationShrestha, A., A. Cater-Steel, Wui-Gee Tan, and M. Toleman. A Model to Select Processes for IT Service Management Improvement. Deakin University, 2012.
MLA (9th ed.) CitationShrestha, A., et al. A Model to Select Processes for IT Service Management Improvement. Deakin University, 2012.
Warning: These citations may not always be 100% accurate.