Explaining IT outsourcing satisfaction using Domberger's theory: An SME perspective

QR Code

Explaining IT outsourcing satisfaction using Domberger's theory: An SME perspective

IT outsourcing has emerged as an important tool for enabling organizations to gain access to specific skills and services, focus on their core competencies, and reduce the cost of IT service provision. With the increasing number of IT outsourcing failures, it is timely to identify the determinants o...

Full description

Bibliographic Details
Main Authors:	Yap, CS Yap, Lim, Lee, T.
Format:	Journal Article
Published:	University Gadjah Mada 2013
Online Access:	http://0.0.7.219/SK/DITJEN/PPG/SST/1994 http://hdl.handle.net/20.500.11937/58320

Similar Items

An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
by: Song, Hooi Min
Published: (2013)

Strategic Outsourcing: A Holistic Analysis of An Ooutsourcing Operation At A UK SME
by: Phillips, Dane
Published: (2006)

Combining grounded theory and case study methods in IT outsourcing study
by: Arshad, Yusri, et al.
Published: (2013)

Explaining Education to Engineers: Feedback Control Theory as a Metaphor
by: Cheville, A., et al.
Published: (2010)

SME borrowers' satisfaction towards banking services
by: Ngu, Chiung Hung
Published: (2012)

Recruiting and Retaining for IT SME : An Employee Perspective
by: Kanagalingam, Sivaruban
Published: (2013)

Outsourcing Decisions in Pharmaceutical Industry: RBV and TCE Perspective
by: Gupta, Anudeep
Published: (2008)

Strategic perspectives of outsourcing; The view within the insurance industry
by: Kapoor, Avya
Published: (2008)

Toward Accountable and Explainable Artificial Intelligence Part one: Theory and Examples
by: Khan, Masood, et al.
Published: (2022)

SIX SIGMA LEVERAGE : A SME PERSPECTIVE
by: LOH, KONG NGEE
Published: (2010)

Buying centers and emerging developments: The SME perspective
by: Cardinali, Silvio, et al.
Published: (2023)

Cryptocurrency Bitcoin: fundamental drivers explained
by: Lee, Tom Lim, et al.
Published: (2018)

Female job satisfaction: can we explain the part-time puzzle?
by: Bridges, Sarah, et al.
Published: (2017)

OUTSOURCING TO INDIA
by: Sancheti, Mayur
Published: (2007)

OUTSOURCING TO INDIA
by: Sancheti, Mayur
Published: (2007)

Conceptual Analysis Of Lean Manufacturing (Lm) Principles For Small And Medium Enterprise (Sme)
by: Yap, Woan Wei
Published: (2019)

Integrating social psychological theories of motivation and intention to explain health and safety behaviours
by: Chan, Derwin King Chung
Published: (2012)

Can human capital theory explain why nurses are so poorly paid?
by: Nowak, Margaret, et al.
Published: (2000)

Job Satisfaction, Psychological Contracts, and the Transition to Job Commitment in Outsourced Technology Staff
by: Venable, John, et al.
Published: (2003)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

Critical Success Factors Influencing ICT Outsourcing From The Malaysian Perspective
by: Bhaskaran, Anusha
Published: (2008)

ICT outsourcing from Malaysia public sector perspective / Sallehuddin Affandi
by: Affandi, Sallehuddin
Published: (2006)

Business Modelling: A Case Study of a SME Grocery Business in Mantin, Malaysia
by: Yap, Olivia Walter
Published: (2016)

A mixed methods study of affective well-being among SME employees in Malaysia
by: Yap, Wai Meng
Published: (2024)

From Crisis to Competitiveness: A Schumpeterian Perspective on Entrepreneurial Orientation and SME Sustainability in Malaysia
by: Lim, Siok Kian Cathy, et al.
Published: (2025)

Explaining the problems of tourism in Kundasang, Sabah: the strengths and limitations of the positivist perspective
by: Ramzah Dambul,, et al.
Published: (2008)

Can behavioural theories explain the initial return of Malaysian IPOs? / Fen Nee Chong
by: Fen, Nee Chong
Published: (2011)

Do fundamental factors explain stock returns
by: Tan, Juan Yi, et al.
Published: (2012)

Outsourcing Accounting Services
by: Kamaljit, Aujla
Published: (2013)

Can Ricardian model really explain trade? / Kok Wooi Yap and Doris Padmini Selvaratnam
by: Kok, Wooi Yap, et al.
Published: (2018)

Outsourcing and Customer Service
by: Zhexengaliyeva, Zaura
Published: (2014)

An evaluation of the explainability of models from transfer learning
by: Lim, Yun Kai
Published: (2018)

Explaining moral knowledge
by: Leibowitz, Uri D.
Published: (2014)

Explaining moral knowledge
by: Leibowitz, Uri D.
Published: (2014)

Kidney disease explained
by: The Star
Published: (2021)

Manoeuvring SME beach resorts in choppy environment: entrepreneurs’ perspective
by: Mustapha, Mazlina, et al.
Published: (2020)

Outsourcing In Malaysia: Assessing The Advantages And Disadvantages And Key Success Factors That Influence The Outsourcing Decision
by: Goh, Thean Siang
Published: (2008)

Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective
by: Oluyinka, Oludapo Samson, et al.
Published: (2017)

Antecedents influencing IT outsourcing success
by: Ismail, Zuraini, et al.
Published: (2008)