Building a software tool for transparent and efficient process assessments in IT service management

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Building a software tool for transparent and efficient process assessments in IT service management

Abstract. Process improvements provide a structured approach for organisations to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been develo...

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Bibliographic Details
Main Authors:	Shrestha, A., Cater-Steel, A., Toleman, M., Tan, Wui-Gee
Format:	Conference Paper
Published:	Springer International Publishing 2014
Subjects:	Task-Technology - Fit Process Assessment ISO/IEC 15504 Design Science Research IT Service Management
Online Access:	http://hdl.handle.net/20.500.11937/57776

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