Building a software tool for transparent and efficient process assessments in IT service management

Building a software tool for transparent and efficient process assessments in IT service management

Abstract. Process improvements provide a structured approach for organisations to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been develo...

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Bibliographic Details
Main Authors: Shrestha, A., Cater-Steel, A., Toleman, M., Tan, Wui-Gee
Format: Conference Paper
Published: Springer International Publishing 2014
Subjects:
Task-Technology - Fit
Process Assessment
ISO/IEC 15504
Design Science Research
IT Service Management
Online Access:http://hdl.handle.net/20.500.11937/57776

Internet

http://hdl.handle.net/20.500.11937/57776

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