APA (7th ed.) Citation

Shrestha, A., Cater-Steel, A., Toleman, M., & Tan, W. (2014). Building a software tool for transparent and efficient process assessments in IT service management. Springer International Publishing.

Chicago Style (17th ed.) Citation

Shrestha, A., A. Cater-Steel, M. Toleman, and Wui-Gee Tan. Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. Springer International Publishing, 2014.

MLA (9th ed.) Citation

Shrestha, A., et al. Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. Springer International Publishing, 2014.