Exploring service climate and employee performance in multicultural service settings

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Exploring service climate and employee performance in multicultural service settings

Purpose: The purpose of this paper is to introduce a new conceptual model that incorporates internal service quality as a mediator between service climate and employee performance and two personal cultural orientations (independence and interdependence) as the moderators of these relationships. Desi...

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Bibliographic Details
Main Authors:	Fung, C., Sharma, Piyush, Wu, Z., Su, Y.
Format:	Journal Article
Published:	Emerald Group Publishing 2017
Online Access:	http://hdl.handle.net/20.500.11937/56632

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