Exploring service climate and employee performance in multicultural service settings
Purpose: The purpose of this paper is to introduce a new conceptual model that incorporates internal service quality as a mediator between service climate and employee performance and two personal cultural orientations (independence and interdependence) as the moderators of these relationships. Desi...
| Main Authors: | , , , |
|---|---|
| Format: | Journal Article |
| Published: |
Emerald Group Publishing
2017
|
| Online Access: | http://hdl.handle.net/20.500.11937/56632 |