Control and involvement HR practices in Indian call centres: Still searching for answers

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Control and involvement HR practices in Indian call centres: Still searching for answers

Call centres were established primarily to reduce organizational costs while simultaneously providing high-quality customer service. To support this 'twin constraints' strategy, a range of human resource (HR) practices tends to be used in call centres that focus simultaneously on both cont...

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Bibliographic Details
Main Authors:	Ananthram, Subra, Teo, S., Connell, J., Bish, A.
Format:	Journal Article
Published:	John Wiley & Sons Ltd. 2017
Online Access:	http://hdl.handle.net/20.500.11937/54019

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