Control and involvement HR practices in Indian call centres: Still searching for answers
Call centres were established primarily to reduce organizational costs while simultaneously providing high-quality customer service. To support this 'twin constraints' strategy, a range of human resource (HR) practices tends to be used in call centres that focus simultaneously on both cont...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
John Wiley & Sons Ltd.
2017
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| Online Access: | http://hdl.handle.net/20.500.11937/54019 |