Call centres and the quality of work life: towards a research agenda

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Call centres and the quality of work life: towards a research agenda

Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth and development of these new forms of work organization over the past two deca...

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Bibliographic Details
Main Authors:	Hannif, Z., Burgess, John, Connell, Julia
Format:	Journal Article
Published:	Sage Publications Ltd. 2008
Subjects:	call centres job quality quality of work life
Online Access:	http://hdl.handle.net/20.500.11937/5378

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