Call centres and the quality of work life: towards a research agenda
Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth and development of these new forms of work organization over the past two deca...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Sage Publications Ltd.
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/5378 |