APA (7th ed.) Citation

Hannif, Z., Burgess, J., & Connell, J. (2008). Call centres and the quality of work life: Towards a research agenda. Sage Publications Ltd.

Chicago Style (17th ed.) Citation

Hannif, Z., John Burgess, and Julia Connell. Call Centres and the Quality of Work Life: Towards a Research Agenda. Sage Publications Ltd, 2008.

MLA (9th ed.) Citation

Hannif, Z., et al. Call Centres and the Quality of Work Life: Towards a Research Agenda. Sage Publications Ltd, 2008.