Service orientation: effectuating business model innovation

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Service orientation: effectuating business model innovation

The research argues for the need to correctly identify and strengthen the core competencies of a firm, especially relevant in the service-oriented firm context where value creation requires resourceful and efficient provision of service. This study of 17 airlines from Asia, Europe, and Oceania revea...

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Bibliographic Details
Main Authors:	Nair, S., Paulose, H., Palacios, M., Tafur, Javier
Format:	Journal Article
Published:	Routledge 2013
Online Access:	http://hdl.handle.net/20.500.11937/53679

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