Response quality of e-mail inquiries-A driver for knowledge management in the tourism organization?

QR Code

Response quality of e-mail inquiries-A driver for knowledge management in the tourism organization?

The growing world-wide competition of tourism regions, changing demand patterns, the claim for better products and offers, the decreasing attractiveness and increasing uniformity of offers consistently lead to new challenges for the quality assurance of destinations. High service quality enables tou...

Full description

Bibliographic Details
Main Authors:	Zehrer, A., Pechlaner, Harald
Format:	Book Chapter
Published:	2013
Online Access:	http://hdl.handle.net/20.500.11937/51485

Similar Items

Features of e-mail discourse in an Iranian organization
by: Madanchian, Mitra
Published: (2012)

Elements of Corporate Governance in Tourism Organizations
by: Pechlaner, Harald, et al.
Published: (2011)

Spam e-mail: how Malaysian e-mail users deal with it?
by: Bujang, Yanti Rosmunie, et al.
Published: (2010)

Spam e-mail: how Malaysian e-mail users deal with it?
by: Bujang, Yanti Rosmunie, et al.
Published: (2010)

Mail management system
by: Siti Nur Fathiah, Adnan
Published: (2015)

Requirements for destination management organizations in destination governance: Understanding DMO success
by: Volgger, M., et al.
Published: (2014)

Towards a comprehensive view of tourism governance: Relationships between the corporate governance of tourism service firms and territorial governance
by: Pechlaner, Harald, et al.
Published: (2013)

Germany tourism: Evolution, structures, challenges and perspectives
by: Jochmann, J., et al.
Published: (2014)

Tourism and leisure: Current issues and perspectives of development
by: Pechlaner, Harald, et al.
Published: (2015)

Interdisciplinarity, transdisciplinarity and postdisciplinarity in tourism and hospitality education
by: Volgger, Michael, et al.
Published: (2014)

A Knowledge-Based E-mail System Using Semantic Categorization and Rating Mechanisms.
by: Mohd Kassim, Azleena, et al.
Published: (2008)

Leisure boat tourism: residents’ attitudes towards nautical tourism development
by: Gon, M., et al.
Published: (2016)

Can tourism qualify for interdisciplinary research? A European view
by: Pechlaner, Harald, et al.
Published: (2015)

An Enhanced Electronic Health Community With Knowledge-Based E-Mail And Agent-Based Knowledge Search And Sharing.
by: Cheah, Yu N, et al.
Published: (2004)

Politeness in e-mails of Arab students in Malaysia
by: Zena Moayad Najeeb,, et al.
Published: (2012)

Tourism research and education in central and eastern Europe – history and contemporary issues
by: Kucerová, J., et al.
Published: (2017)

Destination management organizations as interface between destination governance and corporate governance
by: Pechlaner, Harald, et al.
Published: (2012)

Ethical agency within the responsible tourism experience: a PARTicipative inquiry
by: Ingram, Claire
Published: (2018)

Enhancing the quality of tourism communication: the effectiveness of inquiry strategies in intercultural contexts
by: Abdul Rashid, Roswati, et al.
Published: (2018)

Mail/parcel management system with SMS
by: Nurul Syuhada, Md Nasir
Published: (2013)

Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk
by: Nordhorn, C., et al.
Published: (2018)

Joint responsibility and understanding of resilience from a DMO perspective – an analysis of different situations in Bavarian tourism destinations
by: Pechlaner, Harald, et al.
Published: (2018)

New approach of cryptography algorithm for e- mail applications
by: Khmag, Asem, et al.
Published: (2005)

Inquiries Into Urban Tourism In Developing Countries
by: Ismail, Hairul Nizam
Published: (2008)

The role of cultural activities in tourism development: An urban-rural perspective
by: Pechlaner, Harald, et al.
Published: (2015)

Appreciative inquiry: a promising research tool for rural tourism management
by: Che Aziz, Roslizawati, et al.
Published: (2015)

Wap e-mail system (wapes) / Tan Wang Wee
by: Tan, Wang Wee
Published: (2003)

Persuasion strategies: use of negative forces in scam e-mails
by: Chitchanok Naksawat,, et al.
Published: (2016)

Innovation, sustainable tourism and environments in mountain destination development: a comparative analysis of Austria, Slovenia and Switzerland
by: Kušcer, K., et al.
Published: (2016)

Rural Tourism Development in Mountain Regions: Identifying Success Factors, Challenges and Potentials
by: Lun, L., et al.
Published: (2016)

Tourismus und Wissenschaft oder Tourismuswissenschaft? Ein (weiterer) Erklärungsversuch
by: Pechlaner, H., et al.
Published: (2017)

E-mail filter with attachment scanning prototype / Hema Losini Goval
by: Hema, Losini Goval
Published: (2001)

E-mail alert via SMS / Mohd Fadhil Ab Rahman
by: Ab Rahman, Mohd Fadhil
Published: (2005)

An analysis of the use of e-mails for recreational purposes / Chan Ai Nyet.
by: Chan, Ai Nyet
Published: (2009)

Effectiveness of E-mail Support to Increase Physical Activity Within the Workplace
by: Woolmer, Jillian, et al.
Published: (2005)

Can E-mail Support Increase Physical Activity Within the Workplace?
by: Woolmer, Jillian, et al.
Published: (2005)

How to promote cooperation in the hospitality industry: Generating practitioner-relevant knowledge using the GABEK qualitative research strategy
by: Pechlaner, Harald, et al.
Published: (2012)

Enhancing Tourism Destinations Through Promoting the Variety and Uniqueness of Attractions Offered by Minority Populations: An Exploratory Study Towards a New Research Field
by: Pechlaner, Harald, et al.
Published: (2014)

What makes tourism an attractive industry for new minority entrepreneurs: results from an exploratory qualitative study
by: Pechlaner, Harald, et al.
Published: (2012)

Novelistic Inquiry for Answerability in Organization Development
by: Ahmad, Che Mahzan
Published: (2010)

Cannot write session to /tmp/vufind_sessions/sess_9v8rb8lc9tddod07t5ir1mf0ut