Response quality of e-mail inquiries-A driver for knowledge management in the tourism organization?
The growing world-wide competition of tourism regions, changing demand patterns, the claim for better products and offers, the decreasing attractiveness and increasing uniformity of offers consistently lead to new challenges for the quality assurance of destinations. High service quality enables tou...
| Main Authors: | , |
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| Format: | Book Chapter |
| Published: |
2013
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| Online Access: | http://hdl.handle.net/20.500.11937/51485 |