Reconceptualizing overall visitor satisfaction as an average of satisfaction with attributes
© 2016 Cognizant, LLC.The tourism, management, and marketing literature debates the meaning of consumer satisfaction with a product or service, including methods for identifying factors influencing satisfaction. This methodological article adds to this literature by reconceptualizing overall satisfa...
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| Format: | Journal Article |
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Croatian National Tourist Board
2016
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| Online Access: | http://hdl.handle.net/20.500.11937/50831 |