Governing business process offshoring: Properties, processes, and preferred modes
This article examines an important yet understudied issue-the governance mode for business process offshoring (BPO). By applying transaction cost economics and organizational control perspective in the global BPO context, we suggest that BPO's governance mode (foreign captive, joint venture, an...
| Main Authors: | , , , |
|---|---|
| Format: | Journal Article |
| Published: |
Pergamon
2013
|
| Online Access: | http://hdl.handle.net/20.500.11937/50163 |
| _version_ | 1848758410405740544 |
|---|---|
| author | Luo, Yadong Wang, S. Jayaraman, V. Zheng, Q. |
| author_facet | Luo, Yadong Wang, S. Jayaraman, V. Zheng, Q. |
| author_sort | Luo, Yadong |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This article examines an important yet understudied issue-the governance mode for business process offshoring (BPO). By applying transaction cost economics and organizational control perspective in the global BPO context, we suggest that BPO's governance mode (foreign captive, joint venture, and independent vendor) is determined by task features, such as knowledge specialization, information security, and process codifiability, and by needed process integration, horizontally between departments and units within the provider and vertically between the provider and its global client and its local subcontractor. Findings from our analysis of 308 global BPO units in India and China confirm our hypotheses. |
| first_indexed | 2025-11-14T09:43:33Z |
| format | Journal Article |
| id | curtin-20.500.11937-50163 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:43:33Z |
| publishDate | 2013 |
| publisher | Pergamon |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-501632017-09-13T15:36:21Z Governing business process offshoring: Properties, processes, and preferred modes Luo, Yadong Wang, S. Jayaraman, V. Zheng, Q. This article examines an important yet understudied issue-the governance mode for business process offshoring (BPO). By applying transaction cost economics and organizational control perspective in the global BPO context, we suggest that BPO's governance mode (foreign captive, joint venture, and independent vendor) is determined by task features, such as knowledge specialization, information security, and process codifiability, and by needed process integration, horizontally between departments and units within the provider and vertically between the provider and its global client and its local subcontractor. Findings from our analysis of 308 global BPO units in India and China confirm our hypotheses. 2013 Journal Article http://hdl.handle.net/20.500.11937/50163 10.1016/j.jwb.2012.07.024 Pergamon restricted |
| spellingShingle | Luo, Yadong Wang, S. Jayaraman, V. Zheng, Q. Governing business process offshoring: Properties, processes, and preferred modes |
| title | Governing business process offshoring: Properties, processes, and preferred modes |
| title_full | Governing business process offshoring: Properties, processes, and preferred modes |
| title_fullStr | Governing business process offshoring: Properties, processes, and preferred modes |
| title_full_unstemmed | Governing business process offshoring: Properties, processes, and preferred modes |
| title_short | Governing business process offshoring: Properties, processes, and preferred modes |
| title_sort | governing business process offshoring: properties, processes, and preferred modes |
| url | http://hdl.handle.net/20.500.11937/50163 |