Governing business process offshoring: Properties, processes, and preferred modes
This article examines an important yet understudied issue-the governance mode for business process offshoring (BPO). By applying transaction cost economics and organizational control perspective in the global BPO context, we suggest that BPO's governance mode (foreign captive, joint venture, an...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Pergamon
2013
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| Online Access: | http://hdl.handle.net/20.500.11937/50163 |