Task attributes and process integration in business process offshoring: A perspective of service providers from India and China

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Task attributes and process integration in business process offshoring: A perspective of service providers from India and China

This study addresses an important issue in designing and managing business process offshoring (BPO): process integration between an offshore service provider and its global BPO client. We applied the information-processing lens in global BPO and developed the logic that internationally disaggregated...

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Bibliographic Details
Main Authors:	Luo, Yadong, Wang, S., Zheng, Q., Jayaraman, V.
Format:	Journal Article
Published:	Palgrave Macmillan 2012
Online Access:	http://hdl.handle.net/20.500.11937/50069

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