Task attributes and process integration in business process offshoring: A perspective of service providers from India and China
This study addresses an important issue in designing and managing business process offshoring (BPO): process integration between an offshore service provider and its global BPO client. We applied the information-processing lens in global BPO and developed the logic that internationally disaggregated...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Palgrave Macmillan
2012
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| Online Access: | http://hdl.handle.net/20.500.11937/50069 |