A performance-driven incentive-based approach for successful service delivery
This paper proposes an appropriate incentive scheme design for service delivery systems to ensure service deliverability. We use proactive continuous performance monitoring to provide qualitative observations and data on how well services are being provided and whether desired service outcomes are...
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| Other Authors: | |
| Format: | Conference Paper |
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IEEE
2011
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| Online Access: | http://hdl.handle.net/20.500.11937/49383 |
| _version_ | 1848758228945469440 |
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| author | Fachrunnisa, Olivia |
| author2 | Ju-Jang Lee |
| author_facet | Ju-Jang Lee Fachrunnisa, Olivia |
| author_sort | Fachrunnisa, Olivia |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This paper proposes an appropriate incentive scheme design for service delivery systems to ensure service deliverability. We use proactive continuous performance monitoring to provide qualitative observations and data on how well services are being provided and whether desired service outcomes are being achieved as a result of interaction between two parties (service provider and service requester). The paper provides a general framework for analyzing the effectiveness of incentive and proactive continuous monitoring in ensuringsuccessful service delivery. The objective of the incentive is to motivate the service provider to deliver service as agreed to by both parties. We show the robustness of the framework by running several simulations under various conditions. It is shown that proactive continuous monitoring and incentive are essential for increasing performance which will result in successful service delivery. |
| first_indexed | 2025-11-14T09:40:40Z |
| format | Conference Paper |
| id | curtin-20.500.11937-49383 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:40:40Z |
| publishDate | 2011 |
| publisher | IEEE |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-493832023-02-02T07:57:35Z A performance-driven incentive-based approach for successful service delivery Fachrunnisa, Olivia Ju-Jang Lee Marc Wilhelm Kuster service delivery incentive digital ecosystems This paper proposes an appropriate incentive scheme design for service delivery systems to ensure service deliverability. We use proactive continuous performance monitoring to provide qualitative observations and data on how well services are being provided and whether desired service outcomes are being achieved as a result of interaction between two parties (service provider and service requester). The paper provides a general framework for analyzing the effectiveness of incentive and proactive continuous monitoring in ensuringsuccessful service delivery. The objective of the incentive is to motivate the service provider to deliver service as agreed to by both parties. We show the robustness of the framework by running several simulations under various conditions. It is shown that proactive continuous monitoring and incentive are essential for increasing performance which will result in successful service delivery. 2011 Conference Paper http://hdl.handle.net/20.500.11937/49383 10.1109/DEST.2011.5936645 IEEE fulltext |
| spellingShingle | service delivery incentive digital ecosystems Fachrunnisa, Olivia A performance-driven incentive-based approach for successful service delivery |
| title | A performance-driven incentive-based approach for successful service delivery |
| title_full | A performance-driven incentive-based approach for successful service delivery |
| title_fullStr | A performance-driven incentive-based approach for successful service delivery |
| title_full_unstemmed | A performance-driven incentive-based approach for successful service delivery |
| title_short | A performance-driven incentive-based approach for successful service delivery |
| title_sort | performance-driven incentive-based approach for successful service delivery |
| topic | service delivery incentive digital ecosystems |
| url | http://hdl.handle.net/20.500.11937/49383 |